FedEx Fiasco

Name: Sarath E.R
E-Mail: sarath.er@gmail.com
Nature of Request: Billing/Invoice Question
How would you
like us to respond: Email Me
Category: Duties and Taxes


Package Tracking #: 728418743588
Sender's Name: Bodybuilding.Com
Recipient's Name: Sarath E.R
Comments: Hi,

Recently I bought some products from an online store called bodybuilding.com. The products were shipped through you. The total invoiced amount is $164.77. I have the invoice with me. The tracking number for the product is 728418743588.


1. I had to call your customer care to know why my package is not being delivered.

2. Shocking news, I was charged with Rupees 3502.00 ($75.35) as customs duty. That is almost 45% of it. The maximum duty amount for most of these products would not exeed 33 or 35%. I do not understand how the additional amount , does not matter how much, was charged. I request a full clarification as well as the receipt for the duty paid.

3. I called to your Chennai Office, They said Cash payment is okay, and then the Cochin office guys called me and said I have to get a demand draft made for the same. Why are there differences from your customer executives itself?

Anyways, I am supposed to receive the package today and I am unsure of what to do. I cant afford to waste my time at work to go to a bank and make a DD for the same.

I have been previously using USPS Global Priority Express and I have never faced any issues like this.

Thanks!
- Sarath

PS: This same data will go to my online BLOG to show the public how inefficient your services currently are.